Refund Policy

Refund Policy

Due to the intimate nature of our products, we are unable to offer returns or refunds for any items once they have been opened or used.

  1. Non-Returnable Items
    For hygiene reasons, all adult toys, lingerie, and intimate items are non-returnable unless they arrive damaged or defective.
  2. Damaged or Defective Products
    If you receive a defective or damaged product, please contact us within 7 days of delivery with your order number and a photo of the item. We will offer a replacement or refund at our discretion.
  3. Cancellations
    Orders can be canceled only before they are shipped. Once your order has been fulfilled and shipped, we are unable to process cancellations.
  4. Contact
    For refund-related questions, please contact us at: support@kissloop.com .This policy is managed by KissLoop LLC, the owner of this independent eCommerce store.

Last updated: July 2025

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